All of the following conditions must be met to make a referral to a service
- The referred family has a child unborn to 18 years of age.
- The child/ren listed in the referral are not currently subject to intervention with Child Safety.
Without support the child, young person and family are at risk of entering or re-entering the statutory
child protection system.
- The family would benefit from access to intensive and specialist support services.
- The family has multiple and/or complex needs.
If the referral criteria are not met
You may still respond in a number of ways depending on your knowledge of and relationships with family members.
Talk to the family about your concerns and discuss alternative support options including referrals to other
appropriate support services.
Aboriginal and Torres Strait Islander Family Wellbeing Services can provide culturally responsive support
to families, more information about these services and their locations is available on the Department’s
Aboriginal and Torres Strait Islander Family Wellbeing Services.
If you need assistance locating an appropriate support service, you may also
consult with Family and Child Connect by calling 13FAMILY or visiting the website
You do not need to complete a referral to Family and Child Connect or provide any identifying information
to Family and Child Connect. Simply call to explain the type of secondary service you are seeking and any
special considerations (i.e. cultural, transportation, language).
You may also provide information regarding services and resources directly to the family.
Consent is required to refer the family for support. Document your concerns. Also consider:
Seeking consent from the family;
Providing information to the family about available resources.
Please provide details of family members below (at least one child and one adult are required)
What is working well for this family?
What are you worried about regarding this family?
What support do you think the family needs? Please select one of the following:
What type of support does this family need? Please select relevant support needs:
You have selected:
Please give details *
What other services, if any, are currently involved with this family? Provide details
- The Attachments allow only files of type DOC, DOCX and PDF.
- The Attachments only allow a maximum of 4 files. Each file must not exceed 10MB in size.
Please provide Cultural Support needs details
Please give details of any known risks to a support worker's safety when engaging with this family
If there are concerns about domestic violence, is there a phone number and/or particular time when it is safer to contact the victim of the violence to provide support?
Are you aware of a previous referral for this family?
Please select (highlight) the required service:
To submit your referral, click the check box below to proceed